JENNY AVES LTD PRIVACY STATEMENT
Data – collectively all information that you submit to Jenny Aves Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR – the General Data Protection Regulation (EU) 2016/679;
Jenny Aves Ltd, we or us – Jenny Aves Ltd, a company incorporated in England and Wales with registered number 11049598 whose registered office is at 16 Fore Street, Mevagissey, Cornwall, PL26 6UQ.
UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you – any third party that accesses the Website and is not either (i) employed by Jenny Aves Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Jenny Aves Ltd and accessing the Website in connection with the provision of such services; and
Website – the website that you are currently using, www.jennyaves.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. The singular includes the plural and vice versa;
c. A reference to a person includes firms, companies, governments entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. Reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, Jenny Aves Ltd is the “data controller”. This means that Jenny Aves Ltd determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
b. Date of birth;
d. Contact information such as email addresses and telephone numbers;
e. Financial information such as credit/debit card numbers;
f. IP address (automatically collected);
g. Web browser type and version (automatically collected);
h. Operating system (automatically collected);
i. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
HOW WE COLLECT DATA
6. We collect Data in the following ways:
a. Data is given to us by you; and
b. Data is collected automatically.
DATA THAT IS GIVEN TO US BY YOU
7. Jenny Aves Ltd will collect your Data in a number of ways, for example:
a. When you contact us through the Website, by telephone, post, email, or through any other means;
b. When you register with us and set up an account to receive our products/services;
c. When you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. When you enter a competition or promotion through a social media channel;
e. When you make payments to us, through this Website or otherwise;
f. When you elect to receive marketing communications from us;
g. When you use our services;
DATA THAT IS COLLECTED AUTOMATICALLY
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times, and frequency with which you access the Website and the way you use and interact with its content.
b. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see then section below, headed “Cookies”.
OUR USE OF DATA
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. Improvement of our products / services;
b. Transmission by email of marketing materials that may be of interest to you;
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. Soft-opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft-opt-in” consent, we will take your consent as given unless you opt-out.
b. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
c. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. When you register with us and set up an account to receive our services, the legal bases for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
WHO WE SHARE DATA WITH
13. We may share your Data with the following groups of people for the following reasons:
a. PAYMENT. Third party payment providers who process payments made over the Website, in order to process payments and make refunds.
Stripe processes our online payments. If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Stripe’s Privacy Statement:
Our online store is hosted on Magento. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Magento’s data storage, databases and the general Magento application. They store your data on a secure server behind a firewall.
c. MAILING LISTS
With your permission, we may send you marketing emails to provide you with information or advertising relating to our stores, products, services and other updates.
We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics regarding email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing firstname.lastname@example.org.
d. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
KEEPING DATA SECURE
14. We will use technical and organisational measures to safeguard your Data, for example:
a. Access to your account is controlled by a password and a username that is unique to you.
b. We store your Data on secure servers.
c. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: email@example.com.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.
19. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to the use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: firstname.lastname@example.org.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at http://ico.org.uk/.
22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
LINKS TO OTHER WEBSITES
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
You can choose to accept or decline cookies. All web browsers automatically accept cookies; you can modify your browser security settings to block cookies although you should be cautioned that changing cookie settings can adversely affect the performance of our website.
28. All Cookies used by this Website are used in accordance with the current UK and EU Cookie Law.
29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Jenny Aves Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.
30. This Website may place the following Cookies:
Type of Cookie Purpose
Strictly Necessary Cookies These are cookies that are required for the operation of our Website. They include, for example, Cookies that enable you to log into secure areas of our Website, use a shopping cart, or make use of e-billing services.
Analytical/performance Cookies They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that Users are finding what they are looking for easily.
Functionality Cookies These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on Cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete Cookies from your computer.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
40. To protect our rights, or to comply with applicable laws and regulations, we may disclose your personal information if you violate our Terms of Service, or if we are required by law to do so.
If you would like to more information about our privacy practices, if you have any questions, or if you would like to access, correct, amend or delete any personal information we have about you, or to make a complaint, contact us by email at email@example.com, or by letter using the address below:
Jenny Aves Ltd
10 Fore Street